Purchase support

Email support@serizon.net with your Minecraft name and the receipt or transaction reference. Tell us which package and issue your message concerns.

Before you send

Check your Tebex receipt and the recipient name you entered. If you paid but have not received a package, keep the receipt and contact us. Returning from checkout alone does not confirm payment.

Do not send your password, full card number or unrelated identity documents. Keep receipts and payment details out of public Discord channels.

An earlier Serizon purchase

Include the original order reference if you still have it. Earlier ranks are not automatically converted into the current Patron offer or its Paragon prerequisite. We can help you check the original order.

Payment and billing

Tebex handles payment and purchase records under its Terms of sale and Privacy Policy. These links do not replace any rights applicable to your purchase.

Paragon renews monthly and requires permanent Patron on the recipient account. Cancelling renewal leaves the already paid period intact. If a payment is refunded, only benefits supplied by that payment are revoked; other purchases remain yours.

To manage or cancel Paragon, open Tebex payment history or use the cancellation link in your subscription email. You do not need to ask server staff to stop the next renewal.

For server help, use Serizon support or Discord.